1. General
These General Terms and Conditions (GTC) apply without restriction to all contracts between Frinorm AG and the customer. The GTC contain in particular the applicable sales, delivery and payment conditions. By placing an order, the customer accepts and acknowledges these GTC.

2. Orders
Orders become binding on the customer upon receipt of the order confirmation from Frinorm AG. The customer shall check all information and inform Frinorm AG of any discrepancies.

3. Conclusion of contract
A contract is concluded when Frinorm AG confirms the receipt of order in writing.

4. Offers
All offers are non-binding and valid until the end of the current year, unless otherwise specified. Frinorm AG reserves the right to adjust the agreed prices in the case of any miscalculations or computer errors.

5. Delivery and terms of delivery
Frinorm AG shall make every effort to adhere to the agreed delivery dates. However, the delivery date is not the expiration date. A change of delivery date does not entitle the customer to refuse delivery and/or claim compensation.

6. Warranty
Frinorm AG guarantees the quality of its products. All items are carefully inspected and packaged before shipping. The customer shall check the quality of the goods upon receipt and inform Frinorm AG of any faults. Frinorm AG accepts no liability for the use of faulty items and any resulting loss or damage.

7. Installation and further processing
Frinorm AG accepts no liability for the inadequate and/or improper further processing of its products. Processing must be carried out in accordance with the installation instructions provided by Frinorm AG.

8. Returns
The customer must inform Frinorm AG before returning any goods. Returns will only be accepted for goods that are returned undamaged and unprocessed. Frinorm AG will not accept any returns of which it has not been informed, and will not reimburse the invoice amount.

9. Prices
Prices are based on the price list valid on the date of delivery and do not include VAT. Customers will receive timely written notification of price adjustments for the coming year.

10. Terms of payment
Invoices must be paid within 30 days net, except where other conditions have been agreed. Unauthorised deductions will subsequently be charged to the customer. In the event of late payment, the customer will receive an invoice reminder requesting payment.

11. Cancellations
Any order cancellations must be agreed with Frinorm AG in advance. Orders which have not yet reached the production stage can be cancelled. Orders which have reached the production stage will be produced, delivered and invoiced accordingly.

12. Place of performance
Balzers, Liechtenstein, is the place of performance for any deliveries and payments.

13. Place of jurisdiction
Vaduz, Liechtenstein, is the place of jurisdiction for any disputes. Frinorm AG is also entitled to take legal action against the customer before the competent court of the customer’s registered office or domicile.

14. Applicable law
These GTC are governed by and construed exclusively in accordance with Liechtenstein law. The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded.